Effective Date: January 2025
Last Updated: August 2025
At Vamos Homes and Tours, we use artificial intelligence technology through our AI assistant “Vee” to enhance your group travel experience. This policy explains how we collect, use, and protect your data in relation to our AI services.
1. WHAT IS VEE?
Vee is our AI-powered travel assistant that helps match your group with ideal accommodations and experiences in Kenya. Vee analyzes your preferences, group size, travel dates, and other relevant information to provide personalized recommendations and streamline your booking process.
2. DATA COLLECTION FOR AI SERVICES
2.1 Information We Collect
To provide AI-powered recommendations, Vee collects and processes:
- Booking Preferences: Accommodation type, location preferences, budget range, group size
- Travel Patterns: Booking history, preferred destinations, travel dates and duration
- Interaction Data: Your responses to Vee’s questions and recommendations
- Behavioral Data: How you navigate our platform, pages viewed, time spent on listings
- Feedback Data: Ratings, reviews, and comments about stays and experiences
- Communication Data: Messages exchanged with Vee and our support team
- Device Information: Browser type, device type, IP address for service optimization
2.2 Data Sources
We collect this information from:
- Your direct interactions with Vee and our platform
- Booking and transaction records
- Customer service interactions
- Website and mobile app usage analytics
- Third-party service providers (with your consent)
3. HOW VEE USES YOUR DATA
3.1 Primary Uses
- Personalized Recommendations: Matching you with suitable accommodations and experiences
- Service Optimization: Improving search results and booking suggestions
- Customer Support: Providing relevant assistance and resolving queries
- Preference Learning: Understanding your travel patterns for better future recommendations
- Platform Enhancement: Identifying popular destinations and improving user experience
3.2 AI Model Training and Improvement
Important Notice: We may use aggregated and anonymized data from customer interactions to improve Vee’s performance and accuracy. This includes:
- Pattern Recognition: Understanding general travel preferences and trends
- Algorithm Enhancement: Improving recommendation accuracy and response quality
- Service Development: Developing new AI features and capabilities
- Quality Assurance: Testing and validating AI responses for accuracy
Data Protection Guarantee: Personal identifying information is never used for AI training. All data used for model improvement is anonymized and aggregated to protect individual privacy.
4. DATA SHARING AND THIRD PARTIES
4.1 Service Providers
We may share necessary data with trusted third-party service providers only to deliver our services:
- Payment Processors: For secure payment processing
- Accommodation Partners: For booking confirmations and customer service
- Communication Tools: For customer support and notifications
- Analytics Platforms: For service improvement and performance monitoring
- Cloud Services: For secure data storage and processing
- AI Infrastructure Providers: For powering Vee’s capabilities
4.2 Data Sharing Restrictions
We do NOT:
- Sell your personal data to third parties
- Share individual customer details for marketing purposes
- Provide personal information to competitors
- Use your data for advertising outside our platform
- Share identifiable information without your explicit consent
5. AI DECISION-MAKING TRANSPARENCY
5.1 How Vee Makes Recommendations
Vee’s recommendations are based on:
- Matching Algorithms: Comparing your preferences with available options
- Historical Data: Learning from successful bookings and customer satisfaction
- Real-time Factors: Availability, pricing, and current demand
- Quality Indicators: Host ratings, property reviews, and safety standards
- Group Requirements: Space, amenities, and logistics suitable for your group size
5.2 Limitations and Human Oversight
- AI Limitations: Vee’s recommendations are suggestions, not guarantees of satisfaction
- Human Review: Complex bookings and issues are handled by human staff
- Final Decision: You always have the final choice in all booking decisions
- Override Options: You can always book options not recommended by Vee
6. DATA SECURITY AND PROTECTION
6.1 Security Measures
We protect your data through:
- Encryption: All data transmission and storage is encrypted
- Access Controls: Strict limits on who can access customer data
- Regular Audits: Ongoing security assessments and improvements
- Secure Infrastructure: Industry-standard cloud security practices
- Data Minimization: We collect only necessary data for service delivery
6.2 Data Retention
- Active Accounts: Data retained while your account is active
- Inactive Accounts: Data deleted after 3 years of inactivity
- Legal Requirements: Some data retained longer for legal/regulatory compliance
- Anonymized Data: May be retained indefinitely for AI improvement (no personal identifiers)
7. YOUR RIGHTS AND CHOICES
7.1 Data Control Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to certain types of data processing
7.2 AI-Specific Rights
- Explanation: Request information about how Vee made specific recommendations
- Opt-out: Choose to receive manual recommendations instead of AI-powered ones
- Feedback: Provide feedback on AI recommendations to improve accuracy
- Human Review: Request human review of AI decisions that significantly impact you
7.3 How to Exercise Your Rights
To exercise any of these rights, contact us at:
- Email: privacy@vamos.co.ke
- Phone: +254740 758 233
- Address: P.O. Box 7823-00200, Nairobi, Kenya
We will respond to your request within 30 days.
8. CHILDREN’S DATA PROTECTION
Our services are not directed to children under 18 years. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@vamos.co.ke.
9. INTERNATIONAL DATA TRANSFERS
Your data may be processed in countries outside Kenya where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
10. CHANGES TO AI CAPABILITIES
As we develop new AI features for Vee, we may:
- Enhance Recommendations: Improve accuracy and personalization
- Add Features: Introduce new AI-powered services
- Update Algorithms: Refine how Vee processes and uses data
Notice of Changes: We will notify you of significant changes to AI capabilities that affect your data usage.
11. COMPLIANCE AND REGULATIONS
This policy complies with:
- Kenya Data Protection Act, 2019
- General Data Protection Regulation (GDPR) – for EU customers
- California Consumer Privacy Act (CCPA) – for California customers
- Industry best practices for AI and data protection
12. DISCLAIMER AND LIMITATIONS
12.1 AI Service Limitations
- No Guarantee: AI recommendations do not guarantee satisfaction or successful bookings
- Technology Limitations: AI systems may have biases, errors, or limitations
- Service Availability: AI features may be temporarily unavailable due to technical issues
- Continuous Improvement: AI accuracy improves over time but is not perfect
12.2 Liability Limitations
Vamos Homes and Tours is not liable for:
- Decisions made based solely on AI recommendations
- Technical errors or malfunctions in AI systems
- Indirect or consequential damages from AI service use
- Third-party service provider data handling practices
13. CONTACT INFORMATION
For questions about this AI & Data Usage Policy, contact:
Data Protection Officer
Vamos Homes and Tours
P.O. Box 7823-00200
Nairobi, Kenya
Email: privacy@vamos.co.ke
Phone: +254740 758 233
Website: https://vamos.co.ke
14. POLICY UPDATES
We may update this AI & Data Usage Policy to reflect:
- Changes in AI technology and capabilities
- Updates to data protection laws
- Improvements to our services and practices
- Customer feedback and business needs
Notification: We will notify you of material changes via email or platform notification at least 30 days before they take effect.
Your Continued Use: By continuing to use our services after policy updates, you agree to the revised terms.
Last Updated: January 2025
Effective Date: January 2025
Version: 1.0
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