7. CANCELLATION POLICY
At Vamos Homes, we understand that plans can change, and we strive to accommodate these changes to the best of our ability. Please find our cancellation policy below:
7.1 Applies to social media, website, mobile app, Text Messages, Calls, Walk ins, in person and all bookings made on all Vamos Homes platforms:
7.1.1 Days to cancellation: For bookings of 1 to 9 people:
- 0 – 14 days – 0% Refunds
- 15 – 22 days – 25% Refunds
- 23 – 30 days – 50% Refunds
- 30 – 40 days – 75% Refunds
- 41 days + – 75% Refunds
Refunds take up to 40 business days
7.1.2 Days to cancellation: For Agents, Institutions, Companies and groups of 10+:
- 0 – 60 days – 0% Refunds
- 61 – 75 days – 50% Refunds
- 76 – 90 days – 75% Refunds
- 91 days + – 100% Refunds
Refunds take up to 40 business days
7.1.3 Days to cancellation: For December Bookings, less than 10 people:
- 0 – 40 days – 0% Refunds
- 41 – 50 days – 30% Refunds
- 51 – 60 days – 50% Refunds
- 61 – 70 days – 70% Refunds
- 70 days + – 100% Refunds
Refunds take up to 40 business days
7.1.4 Days to cancellation: For Yacht Cruising and activities booked on our platforms:
- 0 – 6 days – 0% Refunds
- 6 – 11 days – 50% Refunds
- 12 – 14 days – 75% Refunds
- 15 days + – 100% Refunds
Refunds take up to 7 business days
7.1.5 Host cancellation policies:
If the host’s cancellation policy is accepted and presented prior to bookings, it will be enforced. In such instances, any refund will be issued minus the service charges imposed by Vamos Homes.
7.2 DAMAGE OF ITEMS
The guest is responsible for any damaged or missing items, as indicated in the check-in list provided by the host upon arrival. To ensure transparency and accountability, the host will conduct a thorough inventory count before the guest’s check-in and after their check-out.
In the event of any damage or missing items, the guest and the host are encouraged to discuss the value of the items prior to check-out. This proactive approach aims to prevent confrontations during the check-out process and facilitates a fair resolution.