Welcome to Vamos Homes FAQs! Find answers about our seamless bookings, new payment approach, and local experiences!
Booking & Payment Simplified
Upon selecting your desired property, a commitment fee between KES 1,000 and KES 10,000 is required to secure the booking. This amount is deducted from the total cost of your stay and is not an extra charge. Once this fee is received, we will connect you directly with the host to arrange the remaining payment and finalize any additional details. This approach enhances transparency and trust, ensuring a seamless experience.
No, to secure your booking, a nominal commitment fee ranging from KES 1,000 to KES 10,000 is required, depending on the total booking amount. This fee is part of your total payment and allows us to connect you directly with the host to finalize the remaining payment details.
Booking is instant once availability is confirmed. Confirmation typically takes less than one hour, provided it’s between 6 am and 9 pm Kenyan time.
After the commitment fee is paid, we will promptly connect you with the host, enabling direct communication to finalize payment and discuss any specific requirements. For select listings managed directly by us, a check-in pin will be provided.
We accept Mpesa, card payments, and bank deposits for the commitment fee. Subsequent payments are arranged directly with the host, who will inform you of the accepted payment methods.
The commitment fee is non-refundable as it serves to secure your booking and initiate the connection with the host. However, if the host cancels the reservation, you are entitled to a full refund or assistance in finding a comparable alternative.
Yes, for instance, you can book via Mpesa and settle the balance in cash upon arrival.
Booking Inquiries
No, you can only make changes once the reservation is declined or accepted by the host.
Navigate to your reservations section in the dashboard menu. Select the reservation you wish to cancel and proceed with the cancellation. Please note that cancellations and refunds are subject to our Cancellation Policy. Always contact us immediately after making a cancellation.
Access the reservation section in your dashboard menu, then select the reservation you’d like to check. The progress status will be displayed.
Access the reservation section within your dashboard menu to find a list of all your reservations.
Upon confirmation of availability for the selected property, you’ll be billed 30% to 50%. The remaining balance is settled upon arrival or according to the host’s policy
Reservation Assistance
If your host cancels, you’ll receive a full refund or be allocated a similar unit in your preferred destination and dates.
While guests and hosts are encouraged to resolve issues amicably, if a solution isn’t reached, please contact our dedicated Resolution Team. They will handle unresolved matters in accordance with our Terms and Policies until a resolution is achieved.
If you happen to leave something behind at the place you stayed, please contact the host immediately to arrange for the item’s retrieval and safekeeping.
Yes, all these apply irrespective of your booking platform, as long as it’s our official booking channel.
To share your experience after your stay, navigate to your dashboard, select the reservation you’d like to review, click on the pen icon to write your review, and then submit it.