Hey Libra,
welcome to the team.
This is everything you need to know about Vamos, your role, how Vee works alongside you, and what success looks like here.
Scroll to beginWhy Vamos exists,
and why it still matters.
Vamos Homes started with one Nairobi apartment and a group of friends who needed somewhere to stay together. That was 2014. Over the next decade, we moved 400,000+ travelers through Kenya's best group stays, pioneered the coastal villa format, and built the most recognised vacation rental audience in the country.
2025 was a year off. The founder took time to fix things at the root. Now we're back — leaner, sharper, and with a stronger team. You are part of the comeback story. That's not a small thing.
We know the coast
8 years of living and curating on Kenya's coast. Diani, Watamu, Kilifi, Mombasa, Malindi. We know which villas deliver and which ones disappoint.
Built for groups
Girls trips, family getaways, corporate retreats, birthday weekends. We created the group villa category in Kenya before anyone else was doing it.
Tech-first operation
Vee, our AI assistant, handles first-line DMs across Instagram and Facebook instantly, 24/7. You are the human layer on top of that.
This moment is real
New financial leadership, new systems, new team. You joined at the right time. The audience is there — 106,000 followers who never left. We just need to serve them well.
You and Vee.
How this actually works.
Vee is the AI assistant trained on 10,000+ real Vamos conversations. She handles the first response, qualifies leads, and collects key information. You are her boss. You step in to add the human touch, handle calls, manage complex conversations, and make clients feel heard.
Your role, clearly.
Vee handles volume. You handle warmth. Between the two, no client falls through the cracks and every conversation feels personal.
This is your territory
Any client who asks for a call, wants to speak to a human, has a complex question, seems hesitant, or needs reassurance — that's your moment. You take over, you close it with warmth. You are also the one who spots when Vee's response misses something and steps in to correct the experience before the client notices.
Weekly reports
Every week you submit a brief customer feedback report. What questions are repeating? What's confusing clients? What went well? This directly improves Vee's responses and the team's decisions.
Booking influence
Every booking you directly influence earns you a commission. The cleaner your handoff from Vee to booking confirmed, the more you earn. You're not just support — you're a closer.
Not your job
First-line DMs on Instagram and Facebook — Vee owns those. You monitor, but you don't need to respond to every incoming message. Step in when the conversation needs a human.
The Vamos voice.
How we write.
Vamos sounds like a knowledgeable Kenyan friend who has been everywhere and is genuinely excited to help. Not corporate. Not cold. Not over-formal. And never robotic. This is especially important for you — your messages should feel like a real person, because you are one.
What you earn,
and where.
You earn your agreed monthly retainer regardless. On top of that, every booking you directly influenced earns you a commission based on the town. Coast towns carry higher margins and reward you more.
When conversations
get difficult.
We are being honest with you: some clients may reach out who are frustrated from a previous experience. This is known. The founder is actively resolving those situations personally. Your job if this happens is clear — do not argue, do not make promises, escalate immediately.
Acknowledge, don't defend
If a client mentions a past issue, acknowledge them with warmth. Never argue. Never justify. Just let them feel heard.
Escalate immediately, same hour
Forward the conversation details to Abbas directly on WhatsApp. Don't sit on it. An angry client who feels ignored gets louder. One who gets a quick human response usually calms down.
Never make financial promises
You are not authorised to promise refunds, discounts, or compensation. Your role in a difficult conversation is to make the client feel heard and get them to the right person. Nothing more.
Log it in your weekly report
Every difficult conversation gets noted. What was the issue? What was said? How was it handled? This data makes the whole team better.
What success
looks like for you.
Not tasks completed. Not messages sent. We measure what actually matters — clients who felt well-served, bookings that happened, and a brand that people trust again.